Terms & Conditions
1. Definitions
In these Terms & Conditions, "Best of Lanka (Pvt) Ltd" (hereinafter referred to as “the Company”) refers to the tour operator registered under the laws of Sri Lanka. The term "Client" refers to the individual or party entering into a travel agreement with the Company, including all persons named on the booking, on whose behalf the booking is made.
2. Booking and Payment Terms
2.1. A booking is considered confirmed only after the Company has received a written confirmation from the Client along with a non-refundable deposit of 30% from the total quoted price.
2.2. The balance payment must be made no later than 45 days prior to the commencement of the tour, unless otherwise agreed in writing. If the booking is made within 45 days of the tour start date, full payment is required at the time of confirmation.
2.3. Payments can be made via bank transfer or other methods as advised by the Company. All bank charges related to the transfer of funds must be borne by the Client.
2.4. Failure to make payments within the specified time may result in the cancellation of the booking, in which case the relevant cancellation policy will apply.
3. Cancellation Policy
3.1. All cancellations must be made in writing and will be effective from the date the Company receives the written notification.
3.2. The following cancellation charges will apply:
- More than 45 days before arrival: loss of deposit (30% of the total quoted price)
- 44 to 0 days before arrival or no-show: 100% of total tour cost
3.3. In addition to the above, cancellation charges for flights, train tickets, permits, and any other pre-paid services will be applied in accordance with the terms of the respective service providers and may be non-refundable.
3.4. No refunds will be given for unused services or early departures once the tour has commenced.
3.5. The Company strongly recommends that the Client purchases comprehensive travel insurance.
4. Amendments by the Client
4.1. Any request for changes to a confirmed booking must be made in writing.
4.2. Changes are subject to availability and may incur additional costs.
4.3. Amendments resulting in cancellations will be subject to the cancellation policy.
4.4. Major changes made less than 30 days before arrival may be treated as cancellations.
5. Changes or Cancellations by the Company
5.1. The Company reserves the right to change or cancel a tour due to unforeseen circumstances, including natural disasters, political instability, or other force majeure events.
5.2. In such cases, the Client will be offered:
- A revised itinerary; or
- An alternative tour of equal or greater value; or
- A full refund
5.3. Changes after tour commencement will be handled with reasonable alternative arrangements; any additional costs will be borne by the Client.
5.4. The Company is not liable for indirect or consequential losses due to changes or cancellations.
6. Travel Insurance
6.1. All Clients must have comprehensive travel insurance covering cancellation, medical, baggage loss, and personal liability.
6.2. The Client is responsible for ensuring the suitability of their insurance.
6.3. The Company is not liable for losses due to inadequate or non-existent coverage.
7. Liability & Responsibility
7.1. The Company acts as an agent for transport, accommodation, and activity providers and is not responsible for third-party failures.
7.2. Participation in adventure, wildlife, and physical activities is at the Client’s own risk.
7.3. The Company is not liable for illness, injury, death, or loss unless due to proven negligence.
7.4. No liability is accepted for force majeure events.
7.5. The Client must comply with all local laws and safety regulations during the tour.
8. Passports & Visas
8.1. Clients must ensure passport validity (minimum 6 months beyond departure).
8.2. Clients are responsible for obtaining the correct visa.
8.3. The Company is not responsible for delays or costs due to visa issues.
9. Complaints & Dispute Resolution
9.1. Complaints during the tour must be reported immediately to allow resolution.
9.2. Unresolved complaints must be submitted in writing within 14 days of tour end.
9.3. Disputes are governed by the laws of Sri Lanka and subject to the jurisdiction of Sri Lankan courts.
10. Privacy Policy
10.1. Client data is used solely for service delivery and communication.
10.2. Data may be shared with third-party service providers as necessary.
10.3. Data will not be sold or shared for marketing without consent.
10.4. Clients may request access or deletion of personal data.
11. Use of Media
11.1. Photos/videos may be taken during tours for promotional use.
11.2. Clients grant the Company permission to use such media unless they opt out in writing.
11.3. The Company will honor reasonable requests for exclusion.
12. Adventure & Wildlife Activities
12.1. Adventure and wildlife tours may involve physical exertion, remote environments, and unpredictable conditions.
12.2. The Client must ensure they are medically and physically fit for the activities booked.
12.3. The Company reserves the right to refuse participation in specific activities if safety is a concern.
12.4. The Client must follow all instructions provided by guides or instructors.
13. General Provisions
13.1. These Terms & Conditions constitute the entire agreement.
13.2. If any part is invalid, the remainder will remain in effect.
13.3. Failure to enforce any clause does not waive the right to do so later.
